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Global VP of Customer Experience and Engagement

Do you want to be a Global Vice President of Customer Experience and Engagement?

Learn more about this career by downloading the profile overview. Spark discussion in class with a hands-on student activation.


Global vice presidents are company executives responsible for overseeing and managing the global daily operations of a company's customer service and engagement division. The vice president is also in charge of working with other leaders in the company to solve problems and create goals to help the company be successful. The vice president may be involved in hiring new employees, coaching them, and conducting performance reviews. Heather has a high-level view of the customer experience and tries to improve how people feel about the company and product.

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  • Are you driven by curiosity?
  • Can you work effectively in teams?

Activate Student Interest

Practice the skills needed to be a successful Chief Information Security Officer with your students.

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  • Take on an important classroom job.

A lighthouse is something that sits on a bedrock foundation and is really seen as a source of strength and safety. I think there's a lot of parallels to what I do and how I work.

Heather Lamont Global Vice President of Customer Experience and Engagement,
Ethoca - Mastercard

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