Do you want to be a Global Vice President of Customer Experience and Engagement?
Learn more about this career by downloading the profile overview. Spark discussion in class with a hands-on student activation.
About
Global vice presidents are company executives responsible for overseeing and managing the global daily operations of a company's customer service and engagement division. The vice president is also in charge of working with other leaders in the company to solve problems and create goals to help the company be successful. The vice president may be involved in hiring new employees, coaching them, and conducting performance reviews. Heather has a high-level view of the customer experience and tries to improve how people feel about the company and product.
Evaluate Student Interest
Discover how this career aligns with your students' skills and personality.
- Are you driven by curiosity?
- Can you work effectively in teams?
Activate Student Interest
Practice the skills needed to be a successful Chief Information Security Officer with your students.
- Volunteer to lead a group project at school.
- Take on an important classroom job.
A lighthouse is something that sits on a bedrock foundation and is really seen as a source of strength and safety. I think there's a lot of parallels to what I do and how I work.
Heather Lamont Global Vice President of Customer Experience and Engagement,
Ethoca - Mastercard
Additional Careers to explore
Go further into the world of customer experience and engagement by exploring additional STEM careers that are a great fit for students excited about tech and computing. Learn about the tools other vice presidents use to problem solve and defend our data in the digital world.
Data Science Manager
Smooth collaboration with data science teams and an understanding of individual roles enables managers to keep complex projects on track.
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Chief Security Officer
Organization and leadership skills are crucial for making sure that a business – and all of its data – is fully protected against cyberattack.
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